Job type
Location(s)
- 401 N 1st St, La Salle, CO 80645
Overview
- The Sales Customer Service Representative (CSR) serves as a key link between Formula 707 and our retail consumer, and professional accounts. This position blends outbound relationship-building with customer service and order management.
Position Summary:
- The Sales Customer Service Representative (CSR) serves as a key link between Formula 707 and our retail consumer and professional accounts. This position blends outbound relationship-building with customer service and order management.
- The ideal candidate has hands-on experience in the equine industry—whether through training, competition, or veterinary assistance—and can confidently communicate with professionals about equine health, performance, and nutrition.
- This is a proactive, relationship-focused position centered on developing accounts, re-engaging customers, and ensuring an exceptional experience for every Formula 707 partner. The CSR also supports the outside sales team by qualifying professional leads, scheduling follow-ups, coordinating sampling, and ensuring smooth handoffs when higher-level engagement is needed.
Essential Functions:
- Ensure all internal and external customer requirements and requests are understood, prioritized, and fulfilled promptly and accurately.
- Adhere to company Policies and Standard Operating Procedures.
- Conduct outbound calls to consumers to share promotions, discuss product applications, and identify reorder or new account opportunities.
- Support the sales team by scheduling follow-up calls, coordinating sampling, tracking professional outreach activity, and handing off qualified professional leads as needed.
- Manage inbound customer inquiries, ensuring prompt, accurate, and professional responses.
- Process orders for DTC customers.
- Educate customers on product features, feeding guidelines, and formulas across the Formula 707 and Formula 707 Professional product lines.
- Coordinate with shipping and production teams to communicate real-time order status, tracking, and backorders.
- Maintain accurate customer records and follow-up schedules in CRM and order systems.
- Job responsibilities may evolve with business needs. Additional duties may be assigned as needed.
Required Education and Experience:
- Extensive equine background required, with experience in at least one of the following:
- Professional training or competition
- Veterinary or veterinary assistant experience with an equine focus
- Professional experience in feed, tack, or equine supplement/nutrition sectors
- 2+ years in customer service or order management experience preferred.
- Strong communication and relationship-building skills.
- Ability to qualify leads, communicate product benefits, and hand off opportunities seamlessly to the outside sales team.
- Highly organized, detail-oriented, and self-motivated.
- Proficient in Microsoft Office (Excel, Outlook, Word); CRM experience preferred.
- Confident speaking with trainers, veterinarians, and retailers about equine health and performance.
- Naturally persuasive and enthusiastic about representing a trusted equine brand.
- Thrives in a fast-paced, team-oriented environment.
Travel:
- Occasional travel is required. Based out of office in La Salle, CO with remote options available.
Work Authorization:
- Must be authorized to work in the US.
Physical Demands and Other Duties:
- The work requires light physical demands with frequent lifting and/or moving of materials in the 10-50-pound range. While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration, and high noise levels. Knowledge and implementation of safety practices and personal protective equipment is critical.
Salary range
- $58,000 - $60,000 per year
