We offer a 90-day 100% satisfaction guarantee on all of our products. This satisfaction guarantee extends to products purchased on our website directly. Products that are purchased from other sellers (e.g. Amazon, Chewy, brick & mortar) are subject to the return policies of their respective seller. Unopened products may be exchanged or returned (for order credit or full refund). Customer is responsible for return shipping. We allow exchanges and returns on open products at our discretion. The guarantee is also limited to your most recent purchase of a specific product (e.g. if you've been using a product for 5 months with a purchase every month, we will only refund your most recent purchase, even if purchase #3 and #4 are within the 90 days).
For more information on returning an item, please contact our customer service department at 800-525-8601. Thank you.
We ship within 2 business days of receiving an order, usually the next business day.
In the event of a return, please notify us that you are returning the product. We will always accept new, un-opened products within 90 days of the purchase date. Returning a product with no notification will result in no refund. For open or used product, we have a 90-day satisfaction guarantee. Please reach out to us and we will make things right!
Once initiating the return, please send the product to us within 30 days. Once the return is received, you can expect the funds to be received back on your credit card within a week. Customer is responsible for return shipping.
