Support Center

Order Questions

How do I initiate a return?

Please refer to our Returns Policy page. Note that sending your item back without initiating the return first through our Customer Service team may not result in a refund.

What if I'm not satisfied with my order?

What if my item was damaged in transit?

I can't receive packages from a certain carrier. How do I notate that?

I need to expedite shipping on my order. How do I do that?

Where is my order?

How do I get free shipping?

Where does my order ship from?

Does the 90-day satisfaction guarantee apply to products not purchased from

I have a question about my order from Amazon or Chewy. Can you help me?


When I sign up for a subscription, can I cancel or change it anytime?

Yes! Subscriptions are easy to cancel or change. Simply log into your account to make changes, or reach out to our customer care team.

I have too much of my product that's on subscription. How do I pause?


Where are your supplements made?

Our supplements are made in our facility in LaSalle, Colorado.

Can I feed your supplements to pregnant mares or breeding stallions?

Do you offer samples?

How do I get a horse to eat the pellets if they're refusing to eat them?

I am planning to use one of your "Show Safe" products in competition, how do I know it's really safe?

What is the National Animal Supplement Council (NASC) and why should I care that supplements have the NASC emblem?

Are your products safe for other livestock?


I have a business and would like to sell Formula 707. How do I go about doing that?

We do allow Formula 707 products to be sold by other retailers. The preferred method is to go through one of our distribution partners. Please reach out to us at to be connected with one.


Please note that Formula 707 Professional products are not eligible to be sold through retailers.

Do you offer sponsorships?

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